Customer Care

How Can We Help?

FAQ

Shipping

How long does shipping take?

Orders are typically packed and shipped within 2 business days. Occasionally, our processing time will be longer due to inventory fluctuations, weather issues, and high volume events.

We ship to all US states and offer free shipping through UPS Ground and USPS Priority Mail. Upgraded shipping options will be quoted at checkout.

Please note that upgraded shipping times quoted at checkout do not include time to pack your order. Please contact us if you need your order by a certain date.

On occasion, orders will partially ship due to inventory levels. In this case, you will receive a new tracking number each time a portion of your order ships.

Need your order ASAP for a vacation or big event? Email us at info@shopmirth.com and we will do our best to expedite your order.

Can I edit my shipping address after placing an order or exchange?

You can! Please email info@shopmirth.com to edit your address. We are only able to edit your address if your order has not yet shipped.

I'm in Houston and need my order today. Can you help?

Sure thing! Feel free to select Local Order Pickup at checkout. You will receive an email notification as soon as your order is ready to be picked up. Orders are usually processed and available for pickup same day (Monday - Friday only). If you need it in a hurry, we will do our best during business hours. Please email info@shopmirth.com with an expedite request.

We also partner with Shipsi to offer same day delivery with minimal cost. You will see this option at checkout if available (Monday - Friday only) with a price quoted for the service.

How do pre-orders work?

Items marked pre-order will ship once available. The estimated ship date will be noted on the product page. Payment is taken when the order is placed and the order will ship at a future date. You will receive an email notification once pre-order items have shipped. Occasionally pre-ordered items take longer to ship than anticipated. We are able to cancel your pre-order and issue a refund if you prefer not to wait.

Where is my package?

For the most up to date information about your package's location, please check the tracking number provided in your shipping confirmation email. Once your order has been picked up by the shipping carrier, we have no control of the package.

We strongly encourage purchasing Route package protection for a minimal cost at checkout. We are unable to refund or replace orders once they are marked as successfully delivered.

We find that lost packages usually turn up within 48 hours, so we ask that you wait until then before taking action. If your package has still not been found, we can file a claim for you with the shipping carrier.

Do you ship internationally?

We do! We ship to several international destinations, including Canada, Mexico, Europe, Japan, China, and Australia. International orders ship via DHL Express, UPS, or USPS. If we ship to your country, available shipping rates will be quoted at checkout. If not, email info@shopmirth.com to see if we are able to ship to your country.

All international orders are final sale.

Typical shipping time for international orders is 5-14 days and will depend on the final destination and the shipping service you selected at checkout. The shipping fee quoted at checkout does not include any duties or taxes charged by the destination country. All import duties and taxes are paid by the customer.

MIRTH does not collect duties, taxes, or VAT for international orders. These fees will be charged separately by the destination country. MIRTH does not get involved with duties, taxes, or VAT outside of the United States in any way, including in cases of shipping issues or returns. We recommend researching these fees for your country before placing an order as they can be expensive.

For international orders that ship via trackable USPS, MIRTH is not liable for the package once it has left USPS's possession and has changed into the hands of the post in the receiver's country.

If products are returned to us by the shipping carrier because of trouble delivering to the address given on your order, we will issue you a refund for the products. We reserve the right to retain any costs incurred in arranging for the delivery and return of the product. Shipping fees are not refundable.

All risk in the order, including risk of lost, stolen, or damaged products, shall pass to the customer. MIRTH shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control.

Do you offer package protection?

MIRTH does not offer package protection. However, we have partnered with Route to offer low cost shipping insurance as an option at checkout. If you choose to add Route package protection to your order during checkout, you can quickly file claims for lost, stolen, or damaged packages. Route’s terms and conditions are listed here. For a detailed breakdown of Route’s insurance policy, please click here.

What happens if my package is lost, stolen, or damaged?

If you purchased Route package protection, click here to file a claim with Route.

If you did not purchase Route package protection with your order and your package is missing, please email info@shopmirth.com so that we can file a claim with the shipping carrier on your behalf.

MIRTH is not responsible for missing packages that are marked as delivered by the shipping carrier. We are unable to offer refunds or credits for lost, damaged, or stolen packages. We strongly encourage shipping to a secure location to avoid potential issues. MIRTH cannot reimburse or reship orders that were misdelivered or stolen from a property.

Fulfillment

Occasionally we are unable to fulfill an order due to inventory fluctuations. If we cannot supply you with the product that you have ordered, we will cancel your order and issue a full refund for that product and any shipping prepaid to us.

When you place an order to purchase a product from us, your order represents an offer to us to purchase that product, which we may choose to accept or refuse. It does not represent a legally binding contract. While we will do our best to fulfill your order once it has been accepted, we cannot guarantee to do so. For example, if we are out of stock or if your card issuer refuses to authorize payment. Your office is accepted by us and becomes binding only when the order has shipped and has been accepted by the shipping carrier.

Holiday Shipping Deadlines

2023:

For delivery by December 25:

  • Purchase by December 15 and choose free shipping
  • Purchase by December 19 and choose UPS 2-day shipping
  • Purchase by December 20 and choose UPS overnight/next day shipping

Houston customers: Choose store pickup for same day or next day pickup until December 23.

Returns & Exchanges

Return Policy

We gladly accept returns within 21 days of purchase. Pre-orders can be returned within 21 days of the ship date. This time period is extended for items purchased from November 10 - December 24. Items purchased during this time period can be returned or exchanged through January 15 of the next calendar year.

Refunds are issued to the original form of payment. Orders placed with store credit or gift cards can only be refunded in store credit.

Returned merchandise must be unworn, unwashed, undamaged, clean, and have the original tags still intact.

Permanent markdowns (items from our Sale page) can only be returned for store credit or an exchange.

During sitewide sales, we will accept returns for a full refund to the original form of payment, with the exception of permanent markdowns (items from our Sale page).

Items purchased at our warehouse sale and sample sale are not eligible for a refund or exchange and are final sale.

Gift cards are not eligible for a return or exchange..

If your item is damaged and your purchase date falls outside our standard return window, please email info@shopmirth.com and we’ll be happy to help.

Do you charge any fees for returns or exchanges?

When returning an item, a $5 reduced shipping fee will be deducted from your refund.

Exchanges for orders in the US are free.

International orders are final sale and cannot be returned or exchanged.

Cost of shipping, including upgraded shipping, is not eligible for a refund.

How do I start a return or exchange?

To start a return, please visit our Returns Center and enter your order number and shipping address zip code.

To initiate an exchange, follow the steps above and select your new item for exchange.

Is an order slip required to make a return?

A packing slip will be included with your return shipping label. Please include this inside of your package when returning.

Do I need to return the product in its original packaging?

If possible, please ship your return back to us in its original packaging. We will accept returns in other packaging as long as the product is protected from damages during transit.

Where can I find my shipping label?

Once you initiate a return through our Returns Center, you will receive step-by-step instructions on how to pack and ship your return. A packing slip and a return shipping label will also be sent to your email address.

I received the wrong product.

Our apologies! If you received a different product than what you ordered, please visit our Returns Center, select “Received Wrong Item” under “Reason for Return,” and proceed through the exchange process. We will ship the correct item to you right away.

When will my exchange ship?

We will ship your exchange as soon as your return package is scanned by the shipping carrier. Please note that exchange items are not taken out of our inventory until the return has been scanned by the shipping carrier. If your exchange item goes out of stock before then, you will be refunded for the item instead.

How long will it take to receive my refund?

Returns are processed within 2 business days after reaching our warehouse. Refunds may take up to 10 business days to appear on your credit card statement.

Can I return or exchange a gift?

Gift returns are accepted for an exchange or store credit. The gift giver will not be notified of your return.

To start a return, visit our Returns Center and click the “Start Gift Return Here” button. After entering your order information, you’ll be guided through the exchange process and receive step-by-step instructions on how to pack and ship your return. You’ll receive a return shipping label and an order confirmation for your replacement order or store credit.

Don’t have your order number? No worries! Click “Don’t have your order information?” and you’ll be guided through a process to start a return.

Can I return an item I bought on sale?

Permanent markdowns (items from our Sale page) can only be returned for store credit or an exchange.

During sitewide sales, we will accept returns for a full refund to the original form of payment, with the exception of permanent markdowns (items from our Sale page).

Items purchased at our warehouse sale and sample sale are not eligible for a refund or exchange and are final sale.

If you would like to return an order containing a permanent sale item and a regular priced item, please email info@shopmirth.com for assistance. Our Returns Center does not support this type of return, but we are able to process it on our end.

Can I make a return in person?

Sure thing. Houston customers are welcome to drop off returns at our showroom. Please email info@shopmirth.com to arrange in advance.

I paid using Afterpay. How do I make a return and receive a refund?

Please refer to Afterpay’s policy on returns here.

Gift Cards

Gift Card Policy

Gift cards are only redeemable on mirthcaftans.com and shopmirth.com, and do not expire.

Gift cards are not eligible for returns or exchanges and cannot be redeemed for cash.

Gift cards can be used for multiple orders until balance reaches $0.

Discount codes cannot be applied to gift card purchases. Gift cards are excluded from sales.

Do you offer digital or physical gift cards?

Both! A digital gift card will be sent to the email address entered at checkout shortly after purchase. A physical gift card will also be mailed to the shipping address entered at checkout in an upcycled fabric pocket. If you’d like your digital gift card sent to another email address, please let us know. You can shop gift cards here.

Can I purchase a gift card for a custom amount?

You bet. Email us at info@shopmirth.com and we can send you a custom link to purchase.

How To Redeem Your Gift Card

A digital gift card will be sent to the email address entered at checkout shortly after purchase. A physical gift card will also be mailed to the shipping address entered at checkout in an upcycled fabric pocket. If you’d like your digital gift card sent to another email address, please let us know.

Your gift card will come with a unique code. To redeem, enter your unique gift card code in the “Discount code or gift card” box at checkout and click apply.

If a gift card is partially redeemed, the gift card balance will be updated automatically. The remaining balance will be available using the same code. If the cost of an order exceeds the available gift card balance, you will be required to pay the difference using an alternate payment method at checkout.

Company

I'm an influencer. How can I collaborate with you?

Feel free to send an email to info@shopmirth.com and tell us more.

Can I host a MIRTH trunk show?

We love to hit the road! Please email info@shopmirth.com to get the convo going.

I'd like to carry MIRTH in my store.

We're flattered! Please reach out to bobby@smalltradesinc.com to learn more about wholesaling MIRTH.

How can I apply to work at MIRTH?

Please email pr@mirthcaftans.com.